Shipping & Returns
I do my best to send the items as soon as possible, I work by order so depending on the volume of work it can take between 1 and 3 working days until I ship your order. If you need it faster please let me know and we can arrange something, I'll do my my best to make you happy.
According with ROYAL MAIL the times for delivery are between 2 and 3 working days for items shipped to UK, and up to 7 working days for the rest of the world. For my experience in some remote places can take some extra days. Everything is send in First Class.
I gladly accept returns and exchanges just contact me within 28 days of delivery and we arrange the return. I don't accept cancellations in customised orders, because you design it and it can't be back to sell ( it includes the initial bracelets). The items have to be return in the same conditions that you received it unless they arrive damaged or defective.
Buyers are responsible for return shipping costs unless is something defective, in the case that you get free shipping, the shipping and packaging costs are going to be deducted from your payment, before I do the refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value.